Navigating the New Age of Travel: Time, Expertise & Knowledge (TEK) Engagement

Times Have Changed

The world has transformed since the pandemic hit, and so has the travel industry. One burning question emerged: How will travel agents operate amidst stringent border controls, travel restrictions, and diminished supplier remuneration? The answer: we’ve revamped our business model to focus on charging for our Time, Expertise, and Knowledge (TEK). Let’s break it down for you!


Trip Concept: The Initial Consultation

Duration: 30 minutes – Normally Free of Charge

Think of this as the “first date” with your travel agent. We’ll have a meeting or a phone chat where we gather your details and toss around some travel ideas. It’s a no-strings-attached brainstorming session where we’ll share conceptual plans and indicative pricing (think “ballpark figures”).

If you’re intrigued and think our ideas match your dream trip, it’s time to dive deeper and create a more precise itinerary and costing. Welcome to the next stage: the Trip Offer.


Trip Offer: The Travel Quote

Cost: Varies depending on time taken, usually 1-4 hours of work (more complex trips may cost more)

This is where the magic happens. The Trip Offer involves detailed planning and is roughly 50% of the total effort for your trip. We’ll provide an exact itinerary and a fixed price with clear payment timelines. Before we roll up our sleeves and get to work, a payment is required.

Consider this step akin to hiring an architect for your travel plans—we’re crafting something unique just for you!


Trip Confirmation: Locking in the Details

Once you’ve paid for the selected items, we secure your bookings, ticket your flights, and send you a Trip Confirmation. It’s like getting the keys to your new travel adventure—exciting and official!


Border Research: Health & Visa Requirements

Cost: Varies depending on time taken, usually 30 minutes to 2 hours of work

In the new travel landscape, border research is critical. Countries require comprehensive online travel forms filled out in advance. Without these, you might find yourself stuck at the airport. Think of us as your travel paperwork wizards, ensuring every “i” is dotted and every “t” is crossed.


Trip Final Itinerary: Finalizing the Booking

Cost:  Varies depending on time taken, usually 45 minutes to 3 hours of work

Here’s where we fine-tune every detail:

  • Re-check flight times
  • Compile tickets and vouchers into a neat package
  • Verify visa and health requirements
  • Add frequent flyer numbers
  • Advise on dietary needs
  • Complete seating requests
  • Write up the final itinerary with all necessary information

By the end of this process, you’ll have a polished, ready-to-go travel plan. It’s like putting the finishing touches on a masterpiece—everything is in place for a perfect journey.


Ready to Embark?

With our TEK engagement, you’re not just booking a trip; you’re investing in a stress-free, meticulously planned adventure. And remember, while the world may be a little more complicated these days, your travel experience doesn’t have to be. Bon voyage and happy planning!


Oh my gosh, we all had a fantastic day out. Thank you so much. I really didn’t expect to like all those weird and wonderful snacks during the "Curious Food Train" activity, and didn’t think they would all participate. The staff all keep thanking us for such a great day. Looking forward to next years event!