Service Obligations: The Nitty Gritty

We’re Agents, Not Providers

Behind the Scenes

Hey there, traveller! Just a heads up: we’re your trusty agents, not the ones actually providing the services and products you’ll enjoy on your journey. We’re like the directors behind the scenes, coordinating everything from flights to accommodations on behalf of our esteemed Service Providers.


Travel Arrangement Services

Leave it to Us

What we bring to the table is the seamless arrangement and coordination of your travel plans, from booking flights to snagging hotel rooms. Rest assured, we’ll exercise all the care and skill in the world to make sure your trip goes off without a hitch.


Supplier Liability

Acts of Travel Gods

Now, here’s the scoop: we can’t take the blame for any losses stemming from the actions of our Service Providers. Acts of the travel gods—like wonky weather or equipment malfunctions—are also out of our hands. So, while we’ve got your back, we can’t control Mother Nature or other cosmic forces.


Individual Satisfaction

Your Travel, Your Experience

Travel is as personal as your taste in music—everyone’s got their own groove. We get it. Your satisfaction might hinge on a myriad of factors beyond our control, like whether the sun decides to shine. Just remember, we’re here to help, but we can’t guarantee sunshine and rainbows.


Risk & Reasonable Care

Adventure Awaits

Adventure is in the air, and with it comes a smidge of risk. We’ll do our part by carefully selecting suppliers to ensure your safety and enjoyment. But hey, life’s an adventure, right? By booking with us, you’re acknowledging the thrills and spills that come with the territory.


CGA 1993

By the Book

Psst, just so you know, we’re totally on board with the statutory guarantees outlined in the Consumers Guarantees Act 1993. Because when it comes to your rights as a consumer, we’ve got your back like SPF at the beach.


Passenger-Supplier Contract

The Legal Mumbo Jumbo

When you receive documentation from our Service Providers, consider it your golden ticket to their world. It’s like entering a whole new dimension governed by their terms and conditions. Just roll with it, and you’ll be in for one heck of an adventure.


Supplier Performance

Wild Card

We might not have a magic wand to control how our Service Providers do their thing, but we’ll do our darnedest to make sure they meet your needs. Your satisfaction is our top priority, even if we can’t wrangle every detail.


Document Images

Picture This

Quick heads-up: the images in our documents are more like mood boards than exact replicas. Consider them a sneak peek into the fabulous adventure that awaits. Just think of them as inspiration for your own travel masterpiece.


With these service obligations in mind, you’re all set to embark on the journey of a lifetime. Bon voyage, adventurer!


Oh my gosh, we all had a fantastic day out. Thank you so much. I really didn’t expect to like all those weird and wonderful snacks during the "Curious Food Train" activity, and didn’t think they would all participate. The staff all keep thanking us for such a great day. Looking forward to next years event!